Request your account data
Solarius is committed to transparency and giving you control over your personal data. While we are a GDPR-compliant company, we honor data rights requests globally, not just within the EU/EEA.
If you'd like to exercise your data rights, refer to the button below to contact our data protection officer (DPO).
Email our data protection officer at dpo@solarius.me.
What you can request
You may exercise any of the following rights under the General Data Protection Regulation (GDPR), even if you're located outside of the EU.
Note that more information is available in our Privacy Policy.
Access your data
Request a copy of the personal data we hold about you, including the purposes of processing and data retention periods.
Correct your data
Ask us to correct any inaccurate or incomplete personal data associated with your Solarius account.
Delete your data
Request that your personal data be deleted, subject to legal, contractual, or service-related obligations. See our Account Deletion Policy for details.
Restrict processing
Ask us to limit how we process your personal data under specific conditions, such as while a correction is pending.
Object to processing
Object to processing based on legitimate interest or direct marketing. We will assess your objection in line with applicable laws.
Response time
We aim to respond to all requests within one month of receipt.
For complex or high-volume requests, this period may be extended by up to two additional months. If that happens, we will inform you and explain why.
How to submit a request
To initiate a data rights request, email us at dpo@solarius.me from the email address associated with your Solarius Identity account.
We may ask for verification before processing your request to protect your privacy and security.
Questions?
If you have any questions about your data rights or how Solarius processes personal data, please contact us at our help center or email help@solarius.me.