Account recovery

If you are having trouble accessing your account, we are here to help. Here are some common issues and how to resolve them.

Forgot password

1. Reset Your Password:

   • Go to the password reset page.
   • Enter the email address associated with your account.
   • Check your email for a password reset link and follow the instructions to create a new password.

2. No Reset Email Received:

   • Check your spam or junk folder.
   • Ensure you entered the correct email address.
   • If you still do not receive the email, contact our support team for assistance

Locked account

1. Account Lockout Due to Multiple Failed Login Attempts:

   • Wait for 30 minutes and try logging in again.
   • If the issue persists, reset your password using the "Forgot Password" feature.

2. Suspicious Activity:

   • If your account has been locked due to suspicious activity, you will receive an email with instructions on how to unlock your account.
   • Follow the instructions provided in the email to regain access.

Compromised account

1. Immediate Steps:

   • Change your password immediately using the "Forgot Password" feature.
   • Review your account activity for any unauthorized changes.

2. Contact Support:

   • If you cannot access your account or notice suspicious activities, contact our support team immediately for assistance.

Two-factor authentication issues

1. Lost Access to Authentication Device:

   • Use backup codes if you have them saved.
   • Contact our support team to disable two-factor authentication on your account.

2. Authentication Codes Not Working:

   • Ensure the time on your authentication device is synchronized correctly.
   • If the issue persists, try using a different authentication app or contact our support team for assistance.

Email address issues

1. Changed Email Address:

   • If you no longer have access to the email address associated with your account, contact our support team for assistance.

2. Email Not Recognized:

   • Ensure you are entering the correct email address.
   • If you are still unable to access your account, contact our support team for further assistance.

General tips

1. Keep Your Information Up to Date:

   • Regularly update your email address, phone number, and other contact information associated with your account.

2. Use Strong Passwords:

   • Create strong, unique passwords for your accounts and change them regularly.

3. Enable Two-Factor Authentication:

   • Adding an extra layer of security can help prevent unauthorized access to your account.

Contact support

If you have tried the above methods and are still unable to access your account, reach out to our support team for further assistance. We will help you regain access to your account as quickly and securely as possible.

This guide covers common account recovery issues and provides steps to resolve them.